FREQUENTLY ASKED QUESTIONS
Online Shopping Questions
Please click on each question to reveal the answer
Are your earrings sold in pairs or singly?
All our jewelry is sold singly unless otherwise stated.
Our large earrings are the only items we sell in pairs. These items are pictured as a pair in our online catalog, and the product descriptions state that they're sold as a pair.
If a product description doesn't say an earring is sold as a pair, and the catalog image shows only one item, the piece is sold singly. To order a pair, please add two of the item to your cart.
If you're not sure whether the jewelry you're ordering is sold singly or as a pair, please contact us at cs@mariatash.com or through our live chat, and we'd be happy to let you know!
Do you offer piercing services to minors?
What are the options for payment on the site?
Payment can be made with credit cards of the following types: American Express, Discover, Mastercard, and Visa. We also offer Paypal as a non-credit card payment option.
When will I be billed for my order?
Your card is charged immediately upon order completion. For retail clients, all items, including back ordered items, will be billed as soon as the order is placed, even if some items are on back order. In the event that the transaction is not approved by the credit card company, you will be informed and your order will not be completed. You will have an opportunity to use a different card or save your order for later.
How do I know if my order was completed successfully?
Once the checkout process is complete, you will be transferred to a page that will display your order confirmation. You will also receive an email confirming the order within 48 hours. You will also receive a second email when your order has shipped, which includes shipment details and any tracking information.
How do I track my order?
Once your package has been shipped, you will receive an email notification from our carrier that includes the tracking number associated with your package. You can use this tracking number to view the location of your package on the carrier's website. Please note that sometimes a carrier's website can take up to 48 hours to show shipping information.
Help! I forgot my password!
No problem at all! Click
here or on “Forgot My Password” on the login page. Enter the email address you used to register and we'll send you an email with further instructions.
What is “My Account”?
An account with Venus by Maria Tash allows you to keep track of your orders, view purchase history, organize previous orders, manage your personal information, and view your shopping cart and wishlist. Registering on our website automatically creates an account, which can be access by clicking the My Account link at the top of any page.
What is my Wishlist?
The wishlist allows you to mark items that you like and may want to purchase in the future. You can view your wishlist at any time, and add items to your shopping cart with a single click.
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