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Returns policy extend: If a purchase was made on or after 3/1/20, customers will be eligible to return 60 days after original purchase. Please note we can accept no exchanges at this time. All other terms and conditions remain in effect. We are monitoring the situation and will communicate any changes.
Maria Tash will accept returns on unworn jewelry for up to 30 days after original purchase. All jewelry used for a piercing or install is final sale due to health regulations. Items purchased on our website cannot be returned at Maria Tash stores. Please email email@example.com for return and exchange requests and include your name, address, and order number. You will be provided with a Returns & Exchanges Form and a prepaid return label if you are within the United States. We do not refund shipping charges or cover the cost of shipping for international returns or exchanges. Any item purchased at a Maria Tash store must be returned at the store where it was originally purchased with no exceptions. We cannot accept returns on merchandise purchased anywhere other than Maria Tash. Approved returns will be credited to the original form of payment 5 to 10 business days after receiving the return package; however, we reserve the right to refund a cash return as a company check. Service charges are non-refundable and custom orders are final sale and non-refundable. We reserve the right to deny any unreasonable returns or exchanges, such as on items that have been worn, damaged, or altered.
Repair policy update: We ask that you please refrain from sending any repairs at this time, due to New York State's COVID-19's restrictions. Please contact firstname.lastname@example.org with any questions.
We repair Maria Tash jewelry within six months of purchase at no charge. Repairs after six months or deemed to be caused by misuse will incur a repair charge. Repairs are assessed on an individual basis and take two to eight weeks to complete. Pricing may vary depending on the work needed and is subject to change after inspection. Bring your jewelry to a Maria Tash store or contact email@example.com and include your name, a photo of the damage, proof of purchase, and briefly describe the issue that you are having with your jewelry. You will be provided with a Repair Form and asked to ship your piece with insurance to our flagship location. Please note that any repair sent to Maria Tash without a Repair Form will be shipped back to the sender at their expense. We cannot accept repairs for jewelry purchased anywhere other than Maria Tash. If you purchased an item from an outside retailer and need a repair, please contact the original seller.
Please contact firstname.lastname@example.org to enquire about custom orders. Custom orders are non-refundable. If you experience any problems with your custom jewelry, please see our repair policy.
In the unlikely event that you receive a defective or incorrect item, please email email@example.com within two weeks of delivery with photographs of your order. We will send you a prepaid return label for the incorrect or defective item so that it may be sent back to us and replaced with a new or correct item. Please note that customers are responsible for the item until it is received at the Maria Tash offices.